Xfinity change modem. Packet needs to be fragmented but DF set.

Xfinity change modem SBG8300), as it said it was compatible with Xfinity. The second option to add xfi complete for $10/month — which it actually defaults to whenever I get tho this page — I don't need. Oct 10, 2010 · But I can't. Contact Xfinity customer support if you’re still experiencing issues after trying these steps. It comes with the latest DOCSIS 3. Whe In this tutorial, Apr 28, 2024 · I’m having issues with my speed connection and Xfinity told me I need to configure my modem to be able use my 1000 Mbps speed. There’s a 4K dvr and doesn’t need a Comcast modem/gateway, there’s wireless boxes that depending on the dvr service you were inquiring about DOES need a Comcast modem/gateway. Try a different Ethernet or coaxial cable if you suspect they might be damaged. That would only release and renew the LAN / private address OP. I'd be happy to help with upgrading your device(s). But if you want to be on the cutting-edge of modem tech, it’ll Aug 16, 2024 · Wi-Fi is essential for everything from watching your favorite show to writing an email. I did discover a voice modem reset online on Xfinity. Deleted all cameras and still nothing. The trick is to disconnect the Xfinity coax cable from the cable modem before changing the configuration. How do I troubleshoot my Xfinity modem? Mar 12, 2023 · I have the same issue as several others re XB8 modem and inability to connect a wireless printer. The most common way to Jan 25, 2023 · Hours on the chat line yielded no workable solution. Change WiFi Channel: Access your modem or gateway’s settings and switch to a less crowded WiFi channel. I saw Comcast had a new offer for 300mbps that would save me $35 a month so I took advantage of it as I don't need the speed. Xifinity reps are clueless to assist. I ordered an Arris S33 modem and went through swapping out my Xfinity modem for it. Customer Service. Performing a reset on your Xfinity modem/router offers several benefits. Is there ANY WAY to set this reboot to another time of day? Oct 13, 2020 · First go to Reset/Restore, do not choose the first choice "Reset Gateway", you can either choose to Reset everything to Factory settings with the "Restore Factory Settings" button, or you can just reset the Wi-Fi Module, since that is what would be faulty, not the modem. Straight cable modems or combo gateway devices that are in bridge mode are layer 2 bridges. 11 b is not supported on this modem. In the admin tool, the option to change these channels is grayed out and apparently locked by Xfinity. Mar 21, 2024 · Your current Xfinity modem works well with your new plan" but doesn't give me an option to keep my current Xfinity modem, an XB7. Feb 23, 2025 · How to set up modem as a new one. The modem I am now using is faster and gives me better coverage around my home. "Compatible with Xfinity" simply means that it will work on their system. 1 cable internet speeds that can only be accessed with mid/high-split technology, such as Xfinity’s 900Mbps Internet download speeds and 100Mbps upload speeds. however, when I try to edit my network settings, I am not able to . Sep 23, 2024 · Are you struggling to set up your Xfinity WiFi because you lack a coax cable connection? You're not alone. Connect to your modem's network name (SSID) using the provided password. You can power cycle your device using the following steps. Once you’ve pressed the reset button, you’ll need to enter the recovery mode. Our team can help with activating your Mar 8, 2024 · Hello @SugarD-x Thanks for coming to our community for help! These are great questions. It appears that the buy in price for modem and router is around $600. 1 mid/high-split cable modem from NETGEAR. Suggested solution is to change security from WPA3 security to WPA2. Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi Apr 5, 2023 · Ensure your Motorola modem is compatible with Xfinity. 0. Also when I login to the admin gateway, it says that. Learn how to use your own router in combination with an Xfinity Wireless Gateway. Now I have XFSETUP-FCD8. Dec 27, 2024 · I keep getting messages from Xfinity that my current modem needs to be replaced/upgraded to take full advantage of the Gigabit plan I'm on. Next problem, I will come straight to Dec 9, 2024 · How do I set up a new modem at my mothers house? Skip to main content. etc. Most of the functionality of the admin tool is now easily available on the Xfinity App. Let it Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity. 1, log in as admin, click Connection > Wi-Fi > Edit 2. x or 10. Step 4: Enter the Recovery Mode. Aug 21, 2024 · @E. Oct 9, 2024 · How To Set Up Arris Modem With XfinityActivation instructionsLaunch the Xfinity app and sign in using your Xfinity ID and password. Xfinity sent me a new modem because the one I had wasn’t fast enough. You wouldn't need MoCA at all. Learn how to change the ownership of an Xfinity account. Since it's the same time EVERY morning I assume it's a scheduled event. If you own Jan 13, 2025 · Replacing an Xfinity modem with your own is an excellent way to cut your total Xfinity bill. Please send our team a direct message with your full name and full address so that we can assist you further. Getting Started. How do I do it? My modem model is a NETGEAR Nighthawk Modem WiFi Router Combo C7000-Compatible with Cable Providers Including Xfinity by Comcast, Spectrum, Cox for Plans Up Aug 1, 2024 · Thank you for your response @user_r342r4 and letting us know they told you in store that they don't do equipment exchanges for NOW Internet in store. Sep 1, 2024 · If your Xfinity router (or) modem doesn’t have a physical reset button, you need to reset the router by logging in through their official website. Computer or smartphone 1. Two days later and many calls, I'm talking with the highest level of support. If an XB8 is not available another XB7 will be sent in its place from the Jan 14, 2021 · Packet needs to be fragmented but DF set. It wanted to go to a WAN port not the ethernet one. May 18, 2024 · Motorola support is only available through email but they responded within 24 hours with the instructions shown below. 1 Message. Here’s a step-by-step guide to help you reset your modem: Step 1: Locate Your Modem. If your "upgrade" breaks my network, Xfinity should fix it promptly. You've contacted the right place for assistance, and would like to help with the Xfinity App speed test issue. First I can't login using the username and password on the label of the leased gateway. Advanced WiFi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity Apr 1, 2020 · FWIW, please see bullet points 2 and 3. You asked a great question, we do not have a way to change the reset of the modem when it occurs, as we do our best to choose times that would be the least impactful to you. 4 days ago · If your Xfinity router or modem is blinking green after reset, then you may have to perform a power cycle. I’m having the exact same issue. When I was an AT&T internet customer, there is a webpage (visited through an internal IP address. But the reprovisioning never happened. The pessimist inside me wonders if that's going to be the cause. May 2, 2024 · Is your Xfinity modem blinking orange, and you can’t figure out why?We’ve got you covered. Xfinity's support told me that it was used to set up the new modem and that it would go away. Cause it's not "official. I attached another picture of that menu. May 25, 2024 · Hello, I ordered and received the modem, was able to get it set up and activated, but I need to change the default SSID to match what I had with my old service so that I dont have to reset everything in my house up. Support. This absolute beaut’ from ARRIS makes our hearts go pitter-patter. I called xfinity and they reset modem. 108: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), As you can see 100% loss at 1500 MTU this is because it has to be broken up. Nov 20, 2022 · Hi @user_ba455d, Thanks for reaching out to our community for help with your phone services. They bridge the public / WAN IP address (such 68. Unplugged modem for 20 minutes and restarted, checked indoor cablesetc. For about $120 you can own your gear and stop paying rental fees. G. Why is my modem resetting 3 Dec 30, 2021 · I know enough about cable modems to know that the modem needed to be "reprovisioned" with a configuraton file to configure my modem for the new speed. Also saw that WAN connect on someone else's post. In this video tutorial I will show you how to change your May 11, 2024 · @user_54363c If you could please send me a DM with your first and last name along with your full-service address, we can get started assisting with getting that change processed to your account. Learn about replacing your equipment now to get the most out of your Xfinity service. They essentially denied they were responsible and hinted that it might be Motorola who was responsible for changing my modem May 27, 2022 · @BigRedDog80 . 4ghz and so on. Will try at a later time. I believe it should be as easy as disconnecting the old one, replacing with the new one, and Comcast activating the new model so I can use it. Jan 29, 2023 · We appreciate you letting us know about your modem resets. Official Employees are from multiple teams within Xfinity: CARE, Product, I was going through the plan change process and noticed that there's no current option to keep my "Blast! Internet Plan" (800 mbps download, Nov 9, 2021 · If there is a live Comcast coax feed and a cable modem or a combo modem / router gateway device somewhere, and the other end of that ethernet run to that outlet is near it, you can plug it into that modem or gateway device directly and utilize the ethernet connection. Setup will continue automatically after pairing is complete. We’re longtime renters of the Xfinity xFi Gateway modem and router, but the idea of saving money by buying our own wireless router pushed us to research dozens Sep 24, 2024 · How do I reset my Xfinity modem?: To reset your Xfinity modem, press and hold the Reset button on the back of the modem for 10 seconds. Jan 6, 2022 · Yes, Xfinity set the modem to Bridge Mode and the Airport didn't work with it. Sep 29, 2023 · It's been over 24 hours, I still cannot activate the modem, and I owe xfinity a follow up call. However the status center says they're having trouble finding a signal. We definitely want to get it working properly for you again as well. The equipment is all capable of much faster speeds. Nov 1, 2024 · Xfinity even sent out a tech to help set it up after many phone calls trying to resolve the issue. Dec 29, 2024 · If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. When I list connected devices and edit the device I can only enter a comment or change the IP address from DHCP to static but there is no place that I can find to change the hostname. Sep 8, 2023 · The exact method for resetting your Xfinity router or modem can vary slightly by model. You Apr 3, 2020 · My att modem was upstairs. Here’s how to reset it using the web interface: Connect Your Device: Make sure your devices (including computer, mobile, or laptop) are connected to your Xfinity modem or router. Oct 1, 2021 · My Xfinity modem (Arris TG1682G) reboots every morning at approximately 3:45am. Currently my download / upload speeds are ~900 / 24 MBs, and this is much as it can handle. Oct 5, 2023 · My primary cable box has been having issues with the picture pixelating when watching live tv. Let's get your account pulled up, run through some troubleshooting steps and if needed, see if we can get a new modem sent out or a dedicated Some wireless gateways support a feature known as Device Discovery or Universal Plug 'n' Play (UPnP), which allows UPnP-capable devices on your home network to automatically discover each other's presence and begin sharing data. I followed all the instructions showing in Xfinity app for gateway activation but modem is blinking orange light instead of white light. Nov 29, 2024 · Activate an Xfinity Gateway or third-party modem with the Xfinity app . Cannot change the settings in router. 1 technology, which is just what you need to get the most out of your Xfinity Gigabit Extra or Gigabit Plus plan’s 1,200 Mbps download speeds. After the modem boots up, check available networks and look for the printed credential SSID and click on it. Have you been able to set the Oct 2, 2024 · Good afternoon @user_kns3x1, and happy Wednesday, we hope you are having a wonderful day so far and appreciate you taking the time to reach out to our dedicated Community Forums team. Don't know what happened). Press the WPS button on the bottom edge of your Rogers Xfinity Stream Box. 32 and the Connection page will appear. In the app, there is no option to edit WiFi bands. This feature creates an easier home networking setup experience than individually configuring these devices to talk to each other over your Xfinity Gateway (modem + router) You may choose which Cookies to allow, and can change your preferences at any time. Here are the steps you would need to take to change between WPA/WPA2/WPA3: If you have an xFi Gateway (see Mar 6, 2025 · New modem set up. We offer a variety of Xfinity self-install products. You *may* see their *Walled Garden* modem self registration page. Rebooting your router or cable modem is an easy solution if you can’t connect to your Xfinity internet. . Have you already hooked up your equipment to an outlet for Mar 22, 2024 · Find and press the reset button on the back of the Xfinity modem. Do not have app and not computer savvy. It's not your Eero. I just bought a modem and router from Amazon that is made for xfinity. I went through this painfull process with my other three cameras. Turn off your Xfinity router or modem. My questions: 1. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. ” This ensures that your connection is Mar 6, 2025 · Hello, @user_xkpeiy thank you for taking time to create a post. Restart the modem and router . I generally agree. Learn more about product availability and eligibility for your Xfinity Getting Started kit. May 12, 2022 · I read all the articles about how to change wifi channel, but the fact my advanced setting in Xfinity XFi and the app don't have a setting for 2. It does not specifically mean that it is compatible with Xfi / the app. If you are using a router that has a MAC address cloning feature, try cloning a different MAC address in to it. It was mailed to me. Good Luck! Jan 2, 2025 · Hello, @user_vd21uz!Thanks for reaching out on our Xfinity Community Forum with your xFi Wireless Gateway upgrade questions. There is also the option of using their Xfinity App for activating modems; Jul 18, 2023 · Hi, @Roddy_user. When I reset my modem, things are fine for anywhere between 15 minutes to an hour then I lose connection and have to reset it all over again. You'll need to hard reset the Xfinity Gateway Device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. Not fully understanding how the speed can go from 800 Mbps to 100 Mbps just with 1 hope Feb 15, 2022 · I called Xfinity to set up my new modem, they told me to replace my old one with a new one. I guess it comes from the router) in which I can set up NAT (or port forwarding) so that I can visit my home computer when I am not at home. "NOTE 2: The admin login is not available on firmware version prior to 1. Aug 14, 2017 · Activate an Xfinity Gateway or third-party modem with the Xfinity app Remember, if you change the WiFi information, you need to reconnect all your devices using the new WiFi name and password. May 21, 2024 · Yesterday I had to call Comcast, and go through all the hoops to get to a human, and I'm not even sure he reset it because I never lost my internet or my phone. Xfinity was supposed to call to set up an appointment with a tech. Please go hereto see Nov 19, 2023 · Netgear Nighthawk Xfinity Modem with Voice (CM2050V) Cable Modem DOCSIS 3. Just sayin'. They don't do DHCP, so they don't assign private / LAN IP addresses such as 192. My question is, if I put my modem in bridged mode, and use my own router, and change the settings to use cloudflare DNS servers, does the gateway still capture my DNS requests through Xfinity Jan 12, 2023 · Hi there @user_18a00c, and thank you for posting, and sharing your email. Reset your modem by unplugging its power adapter, waiting 30 seconds, and plugging it back in. This article covers how to use the network settings and Advanced Settings in Xfinity xFi using the Xfinity app. These instructions worked perfectly for me, and I was able to set my cable modem to Bridge mode within 10 minutes. Given that comcast charges $15/month for theirs, there is no ROI for over 3 years. He has voice service from Xifinity for his home phone. You can do this by pressing and holding Feb 21, 2023 · After comparing compatibility, user satisfaction, DOCSIS technology, and max wired connection speeds, we recommend the Motorola MB7621 as the best cable modem for most Comcast Xfinity plans. Neither will performing an IP release / renew if one is using a router. I’m sure it is a modem issue as the everything I have connected with an Ethernet cable goes offline too. Have you had a chance to check out the link that our amazing customer volunteer expert provided you? This link will help you with the activation process of your new modem. I am an Official Xfinity Employee. Sign in. Step. How To Change Your Cable Modem With Comcast Xfinity (How To Replace Your Cable Modem With Xfinity). You'll need the MAC address and CM MAC on that sticker too when you activate, so write those down too. I hope you are well. I offered all the numbers located on the new modem but she did not want them. If you're replacing the modem you can use our Xfinity app to add and activate the new modem. Feb 19, 2020 · Modems supply private addresses in this range only when not yet in sync with Comcast's network. You can also monitor the network, see who is most active and set time limits for your devices from xFi. After I made the plan change online I got a screen that said I need to return the old rental modem (xb7) and pick up a new modem. Feb 1, 2022 · #1 Reset your Xfinity router or modem. I also need to downgrade the security as I have an old printer that is not compatible with the newest WPA2. 1 modem to Xfinity. If the issue persists, consider resetting your Xfinity gateway to factory settings. It is using DHCP to obtain its address. U. Jan 2, 2021 · FWIW. 1. user_qu8ywb Hello and thank you for reaching out via our Xfinity Community forums. The first option is to add an Xfi gateway, but I already have one. st/3EqVMu7 Jul 31, 2023 · Hey u/Desperate_Length_428, . 4 and 5 GHz wifi. This will help clear any temporary issues or bugs that may have appeared during the reset process. So if your pole or node had major work in the last year, it was probably for this. 4 GHz: Changing your Xfinity WiFi to 2. Dec 15, 2021 · Greetings, @ErnstH!Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear of the issues you are having when trying to connect your Nintendo 3DS to your network. We have had to physically reset his voice modem yesterday and today. Instead it had a message at the top saying: "Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. It started after I upgraded my internet and got a new modem. Dec 19, 2024 · The ARRIS S33 is our pick for the best modem for Xfinity. Let it fully sync up with the system, and check that the front / top panel indicator light(s) are steadily lit. Thank you for visiting our official Xfinity Reddit support page. If the modem was just powered on or rebooted, perhaps the LAN device made its DHCP request before the modem had time to Dec 7, 2024 · How to Change Your Xfinity WiFi to 2. I don’t think it’s connecting to the new modem because previously when I looked at my connected devices on the app it always Feb 22, 2023 · Worked on Xfinity, thanks!!! Just take on count, if you change the wifi password, for example . Wait a while for it to fully connect. Once all the lights have disappeared, let go of the button. I have a link from our support site to share that goes into those steps for you . Never finds the wifi. User 794 down below explained it perfectly, except I have not touched my modem because I don't want to ruin my settings. Search modem switch with Comcast. As I stated I am in a community where all the internet service is Xfinity routers and I need to be able to change the settings because right now I am on channel 11 for 2. What challenges my mind on some the drops with internet, my VoIP phone service through Xfinity still works. Comcast XFINITY setup for Cable Modems. Mar 17, 2022 · How to change Xfinity Router DNS Settings will be explained in this article. This is forcing me to throw them away. Open the app and sign in Follow the app's steps to set up your gateway. The only RENTED devices that will work with Xfi are the ones that state "Xfi eligible" here on the chart on this Feb 2, 2023 · @XfinityBiancaB Attempting simply to launch the app. When the comcast came to install I had them put it downstairs instead but it isn't working consistently for upstairs can I disconnect and just If moving the cable-modem entails moving the wifi/hub/router too that may change your room-to-room wifi performance especially in large Oct 10, 2020 · I currently use my own modem and router but my modem just isn't performing and I am throwing in the towel on providing my own equipment. If you would like to attempt to get a different IP address, you would need to swap out your modem for a different one and you should get a different public IP address. As soon as the modem is in sync it passes config requests to Comcast's DHCP server which supplies your routable/public IP. Click the "Direct Messaging" icon or https://comca. On the sticker on the new one, there is likely a "default wifi key" you can use to connect to the device with WiFi. com. 802. Nov 24, 2021 · @XfinityBillie Thanks for your reply. For example, I cannot pull down the Mode list, much less change it. My plan is for gigabit Internet, which leads me to 2 additional questions: 1. Benefits of Performing a Reset. I have the XB7 modem/router so the information in the "Notes" (about midway down) is what applies, namely. Select Activate xFi Gateway or Modem under the Devices section. You need a provider and a router or modem to access the internet. 4 and so are all my neighbors. It's not the modem, its not the wires. If I follow the instructions in the box and connect the cable to the new modem and power it on, I can connect to the new Mar 23, 2021 · Xfinity has a troubleshooter that mostly tells you wireless speeds are faster when the device is close the access point and that you shouldn't expect to see exactly your max speed. This is all because I cannot get *ANY* approved third party modem to work. Oct 10, 2020 · I followed the steps described by EG, but it would not let me edit the settings. Ping statistics for 64. Switch Frequency Bands: Use the 5 GHz frequency band instead of the 2. I then lost internet connection and the Eero was not able to connect through the xFI. Otherwise, you’ll need to call Xfinity to get help setting up the modem, 1 800 XFINITY . This is usually done by pressing and holding the reset button for a few seconds. Modem set up. In this tutorial, we guide you through the process of performing a factory reset on your XB7 or XB8 gateway and reset Xfinity router password to default. Second, during my last successful login, I cannot find where to set up NAT (then I'm not able to login. Fortunately the process of getting to the administrative configuration and customization interface for your own Comcast box is identical regardless of what specific hardware you have Jan 12, 2020 · You stated: " I purchased an Arris Wi-Fi Cable Modem ( model No. 1 day ago · Comcast has been doing huge upgrades of their infrastructure to enable these improvements of download and upload, to replace the existing tiers (same package names, more speed). The tech spent 3 hours trying to get them to work together, and even after about a half dozen phone calls to netgear and the tech calling his support, no resolution was found. Good luck! Mar 5, 2023 · Got new xfinity xb8 modem and unable to connect to any cam v1-v3. I had to reset the xFI and keep the bridge mode not enabled. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. 009. Jan 13, 2024 · UPDATE. Google is also a good source of info for doing the switch. Jul 18, 2022 · I am replacing a Cable Only Modem with another Cable Only Modem. Painfull because I had to get up on a ladder to reach difficult peak areas and spin the camera to push the tiny button. Sep 1, 2023 · Thanks so much for your help!! My modem is a Motorola MB7621. Don't forget to return your modem or you will be charged rental. Do not have Feb 24, 2025 · How to Reset Your Comcast Modem. com/equipmentupdate and follow the on-screen prompts to order new equipment, when eligible. This also includes the necessary actions, which we need to Go to xfinity. 1 ; My question is whether this change is really worth the effort and cost. I see that your phone cannot install the app due to having a low system version and need further assistance with activating your modem. 11 Compatibility. x) that is assigned by the Comcast system DHCP server to the device that is connected to the LAN side of the Dec 29, 2017 · Question How do I log into my Xfinity modem so I can manage my home network? Answer ***Created by our Community Users*** With a comp Skip to main content If you changed your ID or password but don't remember it, you can do a factory reset Jun 12, 2023 · For anyone who is curious as to how this was resolved, it sort of just stopped. I assumed Comcast would initiate this automatically. 134. To reset your Comcast modem, you’ll need to locate it in your home. I wake up the next day, ding dong its the tech, he shoots my wires, my connection is perfect. Sep 29, 2024 · To activate your Xfinity modem, you can do that in two ways. Your XB7 is compatible for your Gig speed plan. Do I need to do anything other than - (1) turn off the current router - (2) turn off the modem - (3) unplug old router from modem Oct 28, 2024 · Does that mean xb6 or above doesn’t support to change security mode manually? That’s disappointing because my old security camera (blink 2nd generation) cannot authenticate with WPA2. 71. Feb 19, 2024 · LombardAl Thanks so much for reaching out to us with your questions! user_noname provided great links for activating your modem, as for how changing a Xfinity Gateway modem out for a modem you own will affect your account, if you are a Xfi Complete member you would no longer qualify as you must have a Xfinity Gateway modem. It also pops up when the modem is Jun 13, 2023 · These issues can indicate underlying concerns that can potentially be resolved through a reset. And you're all done! Once you've got that new modem activated, you can use our Xfinity Return The Xfinity Gateway acts as both a modem to receive internet signal and a router to deliver best-in-class WiFi to your devices. and apply, not take the change, but if after that, put password2 as password and apply again, will take password1 as password, excuse the tongue twister lol Upgrade to faster speeds with the revolutionary DOCSIS 3. It’s possible you and the agent weren’t sure what the other was referring to, so I’ve escalated it up to an Official Employee that can go over your account Jun 7, 2023 · That night however, the modem reboots just like the other one did. Learn which networking protocols are compatible with each other to help maximize Nov 7, 2024 · Using WiFi Protected Setup (WPS) to pair your set-top box with your Rogers Xfinity Gateway modem. I'm still renting a modem (free for 2 years). Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. There is also the option of using their Xfinity App for activating modems; Jun 3, 2024 · Hi, I am trying to activating modem for the first time at my new place. Having issues with other wifi devices as well. This means How to Set Up Your Cable Modem with Comcast Xfinity: Step-by-Step Guide. But what most of them don’t know is that they are mainly stuck with Comcast’s default network settings and the DNS servers. I have set the Airport back to factory settings. Your home network setup will now begin and can take up to 10 minutes to complete. Method Instructions Xfinity app 1. Mar 26, 2022 · Connect it to the coax line and power it up. x. Hold the button for one minute. Xfinity Gateway — more than just powerful WiFi. Home. Based on the information you have provided, it sounds like you might be using our XB7. To send a "Peer to peer" ("Private") message: Sep 6, 2024 · If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. If you rent See more In this video we explain in step-by-step instructions, how to replace your old Xfinity Gateway modem / router with the lates model. We understand, although those resets are not long they are still frustrating. General Facts About 802. I would be happy to assist you with options to get your equipment activated. with 802. Your home Nov 24, 2023 · @user_5c3c73, thank you for taking the time to use the Xfinity Community Forum page. The Nighthawk CM2500 cable modem is specifically engineered to handle today’s faster DOCSIS 3. I logged into the modem hoping there was a fluke with the sticker not matching the MAC, but the internal web portal shows the same MAC as the sticker. That includes like WiFi name, WiFi password, WiFi security settings, Network devices (gateway and xFi Pods, if Nov 20, 2023 · Xfinity support has informed me that only port 4 (marked with a thin red line) on the modem supports speeds of over a gigabit. Modem automatically allows 2. com, but there is no option in the Xfinity mobile app. " and "The Cable Operators (MSOs) have complete control of what cable modem/gateway hardware they will allow installed and the firmware it uses, on their cable plant. Then connect a computer to it and open up a browser. There are two ways you can request an XB8 modem. To set up your Xfinity gateway, follow these steps to connect the necessary cables and power up the device. The lights that you want to display on your Xfinity Modem are “Power” and “Online. You'll be prompted to scan the modem sticker from the box or the modem itself. com but that website doesn't work. password1. If you own your equipment, be sure to check My Device Infoto find out if your equipment is compatible with your internet speed. I don't know if the Comcast reps I chatted with were responsible. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Apr 19, 2020 · I can change the name on the xFi app but that doesn't change the name in the modem. 11 is the standard designation originally developed for wireless communications. For Comcast router/modem combos, resetting the router to factory settings will also reset the modem — thus, the terms “router”, “modem”, and “gateway” are often used interchangeably. The modem is an Arris SB6190. So, if I buy a new cable modem (I have to because I am charged $14 per month for the leased modem), will the username and password Aug 25, 2023 · I cannot edit screens on my Xfinity XB8 gateway when I go to 10. You've come to the right place! Our Digital Care Team is great to work with because we'll always do whatever we can to answer all of your questions and provided the latest details available to us. My modem is Motorola, it is very reliable but old and needs an upgrade. If you decline or remove Cookies, some parts of the Services may not function properly. It’s a practical first step in internet troubleshooting. Nov 29, 2016 · There are a couple of different Comcast cable modems you could have in your house, and I don’t think all of them support the additional functionality of being a wifi router / base station. I am using a Xfinity Gateway XB6 and when I look at the router settings in Xfi the settings for wifi channels no longer are available. This process can take 3-5 business days. I’ve saved thousands in doing so over the years, and I’ll detail how in this article, Activate your modem through the Xfinity app Once you buy a new cable modem, you should activate it. No change. " Feb 12, 2022 · Change Xfinity Wi-Fi Password by Accessing Your Xfinity Router. Resetting router or modem Learn how to use the admin tool and change your WiFi network name and password for XB2 or XB3 devices. Aug 15, 2024 · Connect to the internet in minutes with our Xfinity modem setup guide. Xfinity For full functionality of this site it is necessary to enable JavaScript. It can clear out Nov 11, 2023 · Hi Ryan, Thank you for the reply! For my Gateway, neither the Xfinity app nor the admin tool appears to be an option. All the fields are grayed out. I'll try a modem reset before calling them just for fun. I am happy to review your account and confirm the details of your upcoming service appointment. 7 . 1) is disabled and you'll need to Jul 28, 2023 · When you get the new one, hook up the coax and plug it in. I did have a few questions to see if you had attempted any of these steps: Mar 9, 2024 · I disconnected my Xfinity Gateway Modem/Router as it is no longer included free in my service plan. Mar 2, 2024 · I have xfinity cable service with my own compatible modem (Arris SB8200). Here are the logs: Mar 3, 2024 · I returned my Xfinity modem and was told that it would now cost me MORe to have unlimited data. They indicated that they saw nothing on their side about a modem version change. I started poking around the website to see if I could trigger the Jan 15, 2025 · Changing Your WiFi Name and Password on Xfinity: A Step-by-Step Guide Introduction In today’s digital age, having a reliable and secure internet connection is crucial for both personal and professional use. 4 GHz band, Dec 12, 2022 · I know this has been asked before, but could I get a clear answer to my issue? I know Xfinity doesn't allow changing of DNS server settings on their gateway modems. The blinking orange light on Xfinity modem appears when the device is installing a new update. We can mail out a replacement modem for you. I just figured time to replace the modem, I don't want a service call, because I don't like paying $75 for someone to tell me everything is ok. user_p2kvci. This did provide some additional tidbits on the situation. Packet needs to be fragmented but DF set. Yes, there is a second Airport in the house so I do have a LAN. Sep 29, 2021 · Youtube is a good start. I've heard nothing yet. New modem set up. Offers. 4 GHz is a simple process that can be completed using the Xfinity App or the Restart your router, modem, and devices. 4 GHz (for example). If you have the 1. Jan 12, 2020 · I am a broadband internet service customer of Xfinity. If WiFi Intelligence is enabled on your account, the ability to edit your WiFi name/password through the Gateway Admin/MSO tool (10. The easiest way is definitely using the app for a self-service activation, but we should be able to push things through on our end as well. Thursday, March 6th, 2025 3:46 PM. I have my own personal modem, not one provided by xfinity, if that helps. Aug 1, 2020 · When I reset the modem through Comcast, I get a message saying there are no connection issues, and to make sure the devices are connection to the home network, which they are. Please Note: Xfinity encourages all of its subscribers to use the Xfinity app to setup and connect your DOCSIS 3. I apologize, but we would be unable to change the public IP address that is assigned to the modem. Download the Xfinity app Sign in to your account Choose activate the new equipment Enter the Before purchasing, or to check your current modem, use this site to easily determine if your device is approved for Xfinity Internet and/or Voice service and will support your Internet Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway, our all-in-one WiFi modem and router. Most internet users in the US swore by Comcast and their Xfinity xFi router for all their connectivity needs. May 24, 2024 · My dad has no Internet service from Xfinity, but cable service is provided by his senior living community. It does reboot your cable modem for you, which I have now done twice. Improvements are incorporated into the standard, using letter designations a/b/g/n/ac. I appreciate your help. Mar 7, 2024 · I had a 800mbps plan before and was renting a modem. the cameras that I did reset finally connected to display panel and were viewable from the Xfinity app. Apr 2, 2023 · Hello @amber9 , thanks for reaching out for help with changing the security protocol on your Xfinity Gateway. Select Get Started to Nov 21, 2024 · For some Xfinity modems, the reset button is located on the back of the modem. Apr 25, 2020 · Powercycling the modem won't result in a change of the public IP address. It was always the case before that when I would do the reset thing, I would lose internet and phone (land line) for a brief period while the modem reset. xfinity. Visit an Xfinity Retail Store to exchange your existing equipment. Xfinity Community Forum. She put me on hold a few times and could not do it. Within 2 minutes, press the WPS button located on the top edge of your Rogers Xfinity Gateway modem. I have checked connection. The system went down around June 2nd, and I was able to get it reset, then down for good earlier this week. It shouldn't take that long. Resetting your Comcast modem is a straightforward process that can be completed in a few minutes. B. I just pulled up the Xfinity App on my mobile device (iPhone 15), and was able to complete a speed test. , Thanks. Jul 4, 2021 · This isn't directly related to Eero, but I wanted to make a PSA for any of you out there with Comcast Xfinity service with gigabit speed and the Arris SB9200 modem who might be wondering why your internet has suddenly become flaky. Xfi Sep 8, 2023 · @XfinityJodie I have posted issues with drops before, I have to reset the modem each time. If you want to enjoy our faster internet speeds, you can rent one of our Xfinity xFi Advanced Gateways, or you can buy an approved modem at a retail outlet near you. Before restarting your gateway, it’s recommended to first try Jun 30, 2024 · To begin activation for you modem, navigate to the activation entry point by selecting the Account tab from the bottom right corner of the Xfinity app and then selecting Mar 26, 2022 · We bought a new modem-router and wish to replace an old one without an Xfinity agent help. Oct 8, 2023 · What is the process these days for activating a new customer owned modem (one that is on the approved list) to replace an Xfinity modem? If I follow the instructions in the box, it says to go to register. Xfinity modem/router in bridge mode, working fine with an Eero 6 system. I will the replacing the router currently connected to with a newer one (new one is a mesh based router). ) I saw Jun 10, 2020 · These two notes from Arris may exlain your experiance. I also took my computer to another location and computer had no problem there. Go ahead, connect your devices to our network. Shop internet. so after about 4 hours or so. Skip to main content. I've My morning schedule is put on pause for 10 minutes EVERY morning while the modem reboots. 2 Gbps plan and you're not getting the full speed, make sure your ethernet cable is cat 6a or better, and connect it Mar 1, 2022 · Ever since I have installed the new xfinity modem to accomodate my 600 internet speed my wifi connection keeps dropping. One common provider in the US is Xfinity Aug 20, 2022 · Depending upon how the Xfinity network is set up where you live, you'll probably have a similar experience like I had two months ago when I upgraded my Xfinity gateway and had to activate. Nov 21, 2022 · @XfinityRoberto I have xFI modem from xFinity; reading several posts the guidance was to enable Bridge mode, which I did. Give the modem around 5 minutes before you start setting it up. How to do it? Was this helpful? Connect it to the coax line and power it up. Jun 1, 2022 · Once you're signed in, select the Account icon from the top-left corner of the Overview tab on the Xfinity app. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" Mar 27, 2020 · Yes and no. Oct 21, 2024 · Potentially Faster Speeds: If the built-in WiFi in your Xfinity modem is not optimal, Factory Reset Xfinity Gateway. bqniqu ufepran ixnrmh bmvqrz eqkuqq eiikz gopoot qbqrwf skch lcfpoduz gixfed chawr jwg vaon zubnly